What to do when camera is offline?

1. Check if the camera has power.
2. Check the WiFi signal strength when the camera is online. A weak signal can cause the camera to go offline.
3. Verify if the WiFi name and password of the router have been changed. If they have, the camera will also go offline.
4. Check if your phone or computer can connect to the WiFi and access the internet to determine if the WiFi network is functioning properly.
5. Restart the device and see if it can reconnect to the network.
6. Check the version information of the camera to see if firmware upgrade is required.
7. Reset the camera and add it to the app again.  

Please note:

If you still can not get it to work. Please feel free to email us.

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